To ensure utmost transparency and provide you with accurate information regarding our shipping policies, we have prepared this document outlining how we handle shipments and delivery times.
- DHL Express Courier: All shipments are entrusted to the DHL Express courier, an internationally recognized shipping company known for its reliability and prompt deliveries.
- Delivery Times: Once your order is handed over to DHL, the delivery times vary from 1 to 7 working days. However, it is important to note that delivery times may vary depending on the purchased product.
- Product Preparation Times: Product preparation times indicate the period required to process the order, package the product, and hand it over to DHL for shipping. These times can significantly vary from product to product and are clearly specified on the product page during the checkout process.
Product preparation times can range from 4 to 60 working days. Please make sure to carefully check the product preparation times on the product pages you intend to purchase. If you need further information or assistance regarding the preparation times of a specific product, please contact our customer service.
- Working Days vs. Non-Working Days: Delivery and product preparation times refer to working days. Working days include Monday through Friday, excluding holidays and weekends.
- Partial Shipments: In some cases, partial shipments may be necessary if the ordered products have different preparation times. In these situations, we will provide you with timely information about the partial shipments and communicate the estimated delivery dates for each part of the order.
- Shipment Tracking: We will provide you with a tracking code once the shipment is handed over to DHL. With this code, you can monitor your order and track the delivery process until the product is delivered to your address.
- International Shipments: Please note that delivery times for international shipments may take longer compared to domestic ones due to customs procedures and distances to be covered. We will do our best to ensure international shipments are delivered as quickly as possible.
We are committed to providing efficient and reliable shipping services. If you have any questions or concerns regarding our shipping policies, please don't hesitate to contact us. Your satisfaction is our priority.
Note: These shipping policies are subject to changes and revisions based on the needs of our website and the shipping companies involved. We encourage you to periodically review this page for any updates. The latest version of the shipping policies will always be available on our website.
Date: July 1st 2023